Avoid Keeler Honda in Latham, NY

Their service department is the worst. If you have *any* problems with
your vehicle as delivered, they will claim they are normal. I had a leak
at an O-ring seal they claimed was normal/due to my overfilling the
container. Sure...Honda designed it to leak.

Oh yeah, those spongy brakes? Completely normal.

The only thing they did correctly was clean the vehicle in and out prior to
delivery. Notice I didn't say "prep the vehicle correctly". 60lbs in each
tire isn't normal.

I have had good service experience with Lia Honda down the road in Albany,
NY. They didn't have the vehicle I wanted and Keeler did...next time I'll
wait for Lia to get it.

With every dealer I have dealt with, the front-line service guys always
give you some bs about your problem. However, you go to the service
manager at Lia (Dave Ericson) and you never have another problem. Keeler
was not like this...their service manager (some bald asshole who never
offered his name) was more interested in quelling my discontent.

If you buy from Keeler, you have been warned...there are at least 3 other
Honda dealers in the area (Mohawk, Saratoga, and Renssalaer) which I have
no experience with...I would like to hear comments on those.

 

Why da fuk do you keep going to Keeler for service? Are you one of those idiots
who thinks you have to service where you bought it?




____________________________________
Do not write below this line. Reserved for me.

 

(He Hate Retard and Moron) wrote in

I don't "keep going there". I went there once...and once was enough to
expose their true nature.

However, since I bought it there, I gave them a shot to correct the issues
present on delivery. I have (and never had) any intention of going there
for paid service (oil changes, basically).

 

What was leaking? Does it (rad reservoir?) leak after you corrected the
overfill?

New brakes need to set. Once the pads have set and cured, they might be
just fine.

Make things easy on yourself and get a tire gauge and pump and do this
yourself. You might also consider getting a breaker bar and a 19mm socket
to tighten (or loosen/retighten) the lugnuts. Don't bother with the wrench
that came with the car if you're the easily frustrated type. Getting a
torque wrench to correctly torque the lugnuts is also a good idea. This way
you can be sure it is done correctly, can rotate your own tires, not get
stranded somewhere with an overtightened lugnut. Do these things and you
can eliminate a lot of the sources of frustration of being dependent on
other people to do basic things right.

 

He went there once, Retard/Moron!

 

You can't overfill the windshield washer reservoir. The CR-V has a 3-
piece bottle which snaps together...there are o-rings at the joints. The
inner bore of one of them is mildly grooved resulting in the leak --
manufacturing defect...my 2003 didn't do this.

I think 2500 miles is enough to call them broken in...

WTF? How do you think I noticed the problem?

You might also consider getting a breaker bar and a 19mm

This was simply an example of their lack of attention to detail. 'Check
tire pressure' was checked on the PDI checklist, but they didn't actually
do it.

 

I did a search at www.bbb.org and looks like Keeler Honda has
a slew of customer complaints against them. Reminds me of
Speedcraft Volkswagon in Wakefield RI. Speedcraft ripped off
people for years.


Hoke

 

I did a search at www.bbb.org and looks like Keeler Honda has
a slew of customer complaints against them. Reminds me of
Speedcraft Volkswagon in Wakefield RI. Speedcraft ripped off
people for years.


Hoke

 

I did a search at www.bbb.org and looks like Keeler Honda has
a slew of customer complaints against them. Reminds me of
Speedcraft Volkswagon in Wakefield RI. Speedcraft ripped off
people for years.


Hoke

 

You bought a Honda not a Lexus. Get over it.

 

"K5" wrote

My Honda service department (Dobbs Honda, Tucson AZ) treats me very, very
well. They may not provide a loaner, but they're an excellent dealership
nonetheless. I'll miss them when I move, and I am grateful for the posted
reference to the Albany dealer. Translation: dealerships vary.

 

Read the original post. Does this sound like a reasonable person or a
bitchy, sarcastic, pain in the ass? Who spends that much time and energy
ranting at the dealer and on usenet about an overinflated tire?
Translation: customers vary.

 

"K5" wrote

Indeed they do, I agree. Everyone is different, and attitudes mean a lot.
Considering car repair, there are those who go in expecting to be screwed,
so their attitude may very well be reciprocated. Maybe it's my
non-threatening demeanor and grateful attitude that has gotten me the great
service I've received over the years. I don't know for sure; I'd like to
think so. I also know that in other situations it makes no difference. I'm
sure I'll get screwed just like the next guy.

 

I see Lia has some complaints as well. Mohawk Honda had none.

 

I see Lia has some complaints as well. Mohawk Honda had none.

 

I see Lia has some complaints as well. Mohawk Honda had none.

 

What the F**K are you talking about?

 

Lia Honda gave me a rental car for two days once...there was a strut
problem with my vehicle they didn't fix right in the first attempt. That
left a very positive impression...they did fix it right the second time.

 

You are a complete fucking moron. Just wait until something like this
happens to you.

Maybe you should re-read the original post, you moron. Time and energy? I
didn't say anything to the dealer about the tire pressure. And I never
RANTED at the dealer at all. I went in expecting the get the same level of
service I got at the other dealer.

 

Not likely.