Do NOT go to Markham Honda in Ontario, Canada

Hi,

This is a message for people in Greater Toronto Area, Ontario, Canada.

I purchased a used 2002 Honda Civic SiR from Markham Honda in Markham,
Ontario,
on March 8, 2004, trading in a 2002 Honda Civic Si-G, a car I was
financing
monthly payments to Honda Canada at the time.

Approximately two weeks later, I found out that Markham Honda did not
make the
buyout payment for my trade-in car to Honda Canada (as part of the
trade-in
agreement), since money was taken out of my account and when I checked
with
Honda Canada, they stated I was still responsible for the lien.

I then started the LONG AND FRUSTRATING process of trying to get
Markham Honda
to pay for the car they took. During that time, I had been told BY THE
BUSINESS
MANAGER that the payment was "in-transit", that it was "issued", and I
would
simply need to wait "another week".

After waiting for another two weeks, I ended up speaking with the
Sales Manager
and this is what they found: the payment was not "in transit" as I was
told by
their Business Manager, nor was it "in process". It was never issued.
It was as
though Markham Honda decided to not pay for the car that they took
from me.

A payment was finally made one month after the original purchase date,
except
the payment amount did not cover the entire buyout amount since
interest on the
car loan was accrued during that time Markham Honda failed to make the
payment.

I discovered this towards the middle of April, and I again started
calling and
re-calling regarding the payment difference (~$100 Cdn), trying to get
reimbursed for the interest payment that I got charged, again, because
of the
delay.

Finally, on June 17, Markham Honda has offered to give me a COUPON
that covers the interest that was charged to me, a COUPON to be used
at their dealership.

This difference of money is not a large sum of money. It is a matter
of
principle. They took my car, and they did not pay for it until after
money was
taken from my bank account and I started making phone calls everyday.
And when
they finally did make the payment, they fell short in their payment.
And I can
understand that human errors happen, so I called again to notify them
of this
error. After three months of pursuing payment from Markham Honda, the
best they
can do is give me a COUPON??

I suggested they pay for my upcoming scheduled maintenance, and they
refused,
stating that it was unfortunate that they wasted my time but there was
nothing
they could do.

The ordeal that the dealership put me through is completely
unreasonable and
unacceptable, and the way they have responded to my complaint is
utterly
unprofessional. They have wasted my time with total disregard, and at
the end of
it all, they refused to make any kind of compensation for making the
mistake.
The "best" they can do is give me my money back through a coupon.

Markham Honda is NOT the place for you to go to make a purchase. There
were
various other problems in addition to what I have stated here, and I
personally
will not go back to the dealership.

ps: I have contacted them and told them to give me the money instead
of a
coupon. I am not returning to the dealership for any kind of service.
The way
the management at Markham Honda is treating me is absolutely
reprehensible. The money is OWED to me by Markham Honda, and the
dealership is NOT doing
me any favours by returning me the fund.

 

Waaaaaaaaah

That's what u get for trading in a '02 for a '02! How dumb can u get!




____________________________________

 

for that amount of money, just tell them you are planning to take them
to small claims court if they don't pay you. chances are, they won't
want to go through the trouble. if they do, you got a pretty good
chance of winning, I think. oh, and tell them you will complain to the
BBB.

trading in a 02 for a 02 is a bit weird. want to tell us why you did
it?

 

An 02 Civic SiR is a HB model and a 02 Si-G is a 2dr coupe.

02 SiR have a K20 engine 160hp
02 Si-G D series engine 128ish hp

 

I totally agree with you. You are entitled to cash for that, not some
stupid coupon. I think it is good to expose that dealership on here.

I just bought a 2000 CR-V from Pickering Honda(to all those not in Toronto,
Pickering and Markham are neighbours in the Toronto Area) So far I am very
happy with my sales experience. MUCH MUCH better than my sales experience
at Village Chrysler in Ajax. I have had good luck in Pickering tho, as my
experience with Pickering Volkswagen has been great as well.

 

hmm... anyone had experience with sisley honda? Or any othere good
honda dealers in Toronto? I haven't been in town for a few years and
might be moving back next year.