GM admits it flucked up big time

First, please don't call his statements "odd." Pot, meet kettle. Or,
please support your statements about the role of the Vice President or
the role of VINs.

However, in this case, you're correct (even a stopped clock is correct
twice a day).

From the Lincoln Warranty Guide (every car maker has a similar
statement): Ford Motor Company and your selling dealer thank you for
selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized to service Lincoln
vehicles.

You can take your vehicle to any dealer that is authorized for the
particular service. This is true for GM and and the other makers, as
well.

Jeff

 

Service departments are totally seperate profit centers from sales.
Yes, the dealer would like you to get service from them, but I bought
my Honda from Howdy, but First Texas is much more convenient. And
they welcome me with open arms.

The manufactorer pays the service department a set amount for a
particular service. Yes, the service department would like to get
paid more (I WANT to get paid more), but money in is money in. It's
just less profit. But service is still a profit center. Sometimes
the only profit center.
--
- dillon I am not invalid

When you wish upon a falling star, your dreams come true.
Unless it's really a meteorite hurtling to the Earth which
will destroy all life. Then you're pretty much hosed no
matter what you wish for. Unless it's death by meteor.

 

So what's your point? Everyone who reads the warranty manual knows
manufactures warrant their vehicles to their dealers. You comment should
have been address to those that think differently




From the Lincoln Warranty Guide (every car maker has a similar
statement): Ford Motor Company and your selling dealer thank you for
selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized to service Lincoln
vehicles.

You can take your vehicle to any dealer that is authorized for the
particular service. This is true for GM and and the other makers, as
well.

Jeff

 

See Jeff, this is the fellow you need to enlighten LOL

From the Lincoln Warranty Guide (every car maker has a similar
statement): Ford Motor Company and your selling dealer thank you for
selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to
another Ford Motor Company dealership authorized to service Lincoln
vehicles.

You can take your vehicle to any dealer that is authorized for the
particular service. This is true for GM and and the other makers, as
well.

Jeff

 

Mike, I think you've got it a little bit wrong. The manufacturer
warrants to the owner, not the dealer. If the dealer was the one who
owned the warranty, then there would be no need to transfer the
remaining factory warranty to a new buyer. If the dealer was the one
who owned the warranty, then the factory wouldn't pay any other dealer
for performing the repair and you could only take it to the dealer you
bought it from for warranty repairs.

Jack j

 

According to Chevy (a GM brand), warranty work can be done at any
dealer, even if it is not the one that sold the car.

http://www.chevrolet.com/warranty/frequently-asked-questions/

For someone who claims he owned dealerships, you don't have a clue.

jeff

 

You are free to believe whatever you wish. I cold not care less what anybody
in a NG chooses to believe but here is the way it is, the manufacturer
warrants the vehicle to its dealers, for a specific time and mileage,
period. The coverage offered is up to the manufacturer, period. Any
dealer can submit a warranty claim but if the manufacturer does not think it
is warrantable it will be charged back to the dealership that submitted the
claim, period.. Any time you call the manufacturer with a disputed
warranty claim the will TELL you to take your vehicle back to the selling
dealer, period.

I filed thousands of warranty claims to just about every manufacturer and
that is the way it is, period. Anyone who says differently is not correct,
period. If there is a dispute the vehicle owner MUST first go though the
manufacturers arbitration procedure, befor going to court as well.

The imports are the hardest, particularly Toyota, to get anything from after
the WOF time/date, Ford the easiest

According to Chevy (a GM brand), warranty work can be done at any
dealer, even if it is not the one that sold the car.

http://www.chevrolet.com/warranty/frequently-asked-questions/

For someone who claims he owned dealerships, you don't have a clue.

jeff

 

I suppose you can be adamant about this if you want, and there is some
precedent for it. I experienced this once, with a (new) '77 Chevy when a
dealer in Dayton Ohio told me to take it back to the selling dealer (in
Illinois) for warranty work. It only took about 10 seconds of staring at
him with the "you've got to be kidding" look to change his mind. I have
never had a problem with Honda, Nissan, Ford, Infiniti or Acura dealers.

I think maybe you dealt with this at a level that owners never see (and
never should see).

 

That is grade A horseshit. Are you telling me that if I buy a car in
Dallas and then move to Austin, I have to take the car back to Dallas?
I think you'll find that the FTC disagrees with you. I know the State
of Texas will.

If you have what you think is a warranty claim, you take it to the
dealer. If they agree (which they do by asking the manufactorer) then
you're covered. If not, THEN you go through the arbitration process.

--
- dillon I am not invalid

When you wish upon a falling star, your dreams come true.
Unless it's really a meteorite hurtling to the Earth which
will destroy all life. Then you're pretty much hosed no
matter what you wish for. Unless it's death by meteor.

 

Yeah, that warranty booklet that comes with the car--useless.

the SELLING dealer? The SELLING dealer?

And what if I've moved across country in the year since I bought the
car? Do I have to take it back to the SELLING dealer?

What if I'm traveling across country and need warranty work? Must I
have it towed to the SELLING dealer back home?

You're so full of shit. And you've been exposed for the bullshitter you
are.

Now I know you're trying to bullshit your way out of this. Anyone who
has ever owned a Chrysler and a Honda knows it's the exact opposite.

 

Federal Warranty Law also disagrees with him. But he won't let any of
that get in his way.

FWIW - I think you overrated his horseshit. This is grade C at best.

Manufacturers might warranty vehicles THROUGH the dealer, but not TO
the dealer.

 

Like I said you are free to believe whatever you wish. I could not care less
what anybody
in a NG chooses to believe but here is the way it is, the manufacturer
warrants the vehicle to its DEALERS, for a specific time and mileage,
period.

Any time you call the MANUFACTURER WITH A DISPUTED WARRANTY CLAIM the
MANUFACTURER will TELL you to take your vehicle back to the SELLING dealer,
period.

 

More specifically, manufacturers use the dealership network--through
franchise agreements--to deliver warranty service on behalf of the
manufacturer.

Of course, we've all seen instances where people fixed a problem and
paid out of pocket, and later the manufacturer accepted responsibility
for the problem--and the manufacturer refunded the owner's money
directly to the owner, based on a receipt from ANY repair facility.

So the manufacturer CAN reimburse the owner DIRECTLY--although for
obvious reasons, that's an exception and not the rule.

But My Cunter is plainly off his rocker, completely--which means he has
been all along, and anything he says is utter and complete bullshit
invented at the spur of the moment.

Especially his rantings about how he was some bigshot in the business.

Come to think of it, he reminds me of a guy I know named Chuck...

 

Thanks for helping to prove the point that manufacturers warrant their
vehicles to their dealers!

QUOTE:

"Your satisfaction and goodwill are important to 'YOUR' dealer and to
Chevrolet. NORMALLY, any concerns with the sales transaction or the
operation of your vehicle will be resolved by your dealer's sales or service
departments. The first step is to discuss your concern with a member of
dealership management. Normally, concerns can be quickly resolved at that
level. To locate a Chevrolet dealer, please visit the Chevrolet Dealer
Locator.

"For more details, please visit 'your' Chevrolet dealer" END QUOTE

I might point out that if you are away from YOUR dealer you can obtain
warranty work at ANY GM dealership, as well

 

But that's not what you said, asswipe. You said, very clearly, that the
SELLING dealer is responsible for warranty work--and you made it clear
that OTHER dealers were not.

 

Apparently you do. Apparently you are so intent on the world believing
your bullshit that you keep coming back over and over to spew it, even
after having your words exposed for the bullshit they are.

What? Are you now CHANGING your bullshit? See, the LAST time you
spewed your bullshit, it was the SELLING dealer and ONLY the SELLING
dealer. Now your bullshit has changed to "DEALERS". Which is it?

You don't know, but you're intent on having people THINK you know.

Remember: it's better to be silent and have people think you're a fool,
than to open your mouth and remove all doubt.

So now it's your SELLING dealer again. Even if you bought it in Maine
and are now in California, "the manufacturer" (you mean ALL
manufacturers here, no doubt) will tell you to traipse the car back to
Maine the best way you know how. Right?

I've dealt with American Honda for 30 years, and I know for a fact that
what you think you know of any of this is at best rooted in the 50s
culture that permeated (and still does) GM management. You don't know
how shit works in the real world, or how other manufacturers actually
take care of their customers.

I could tell all sorts of stories, but you'd deny that any mfr actually
behaves that way.

 

What is the color of the sky over *YOUR* planet?

The car makers do not warrant the cars to your dealer. The warranty
agreement is between the owner and the car maker. PERIOD.

When you get a clue, please let us know.

But please stop wasting bandwidth with your stupid, misleading
comments.

Jeff

 

Use you head dummy if the warranty was to the owner, rather than the
dealer(s,) it would be like those Extended Service plans sold by
independents, you could have the work performed by anyone and the
manufacturers would reimburse you or pay the bill. As it is you MUST go to
a dealership

Try taking any brand car to any dealer that sells that brand and start out
by telling him you "had the car worked on by THREE other dealers and they
can't fix the problem," and see what that dealer will tell you. He may
say we can look at it next month, but right now we have a too much work
scheduled for our own customers. More likely he will tell you to take it
to your selling dealer.

If you call the manufacturer with a disputed problem like that, they will
tell you the same thing. The reason is arbitration. It STARTS at the
selling dealer who made the profit on the sale, and one must first go though
arbitration to get the problem resolved. The manufacturer will send one of
its engineers to try to resolve the problem if necessary. If it can not be
resolved, one gets involved with the vehicle being replaced.

I've been there, I've been part of those situations, that's the way it is if
you agree or not.

We had a case where the owner insisted her Camry was leaking water into the
passenger compartment. We did not sell the car, our techs could not find a
source of a leak and suggest she may have had a door or window ajar. Since
we could not find a "causal part" and the car was over one year 12K, Toyota
tuned us down for reimbursement and we absorbed the cost.

She returned and we told her to take it too her selling dealer around twenty
miles away. That dealer called us so as not to repeat our work. The
result was they too could not find a leak source. Later our road rep asked
us to take the car and remove the inter trim, except for the head liner, for
which Toyota would reimburse us. We said we will do that but at our shop
rate, not the warranty rate, they agreed.

An assembly plant Field Engineer came and took the car though our car wash
TEN times, after which he said that car does not leak. I asked what do you
want is to tell the owner. Tell her that car does not leak!

The result was the selling dealer picked the car up with a flat bed and
Toyota offered her a new, current model car at net invoice, net invoice for
the Camry when new and charged her mileage. She settled for a lower cost
Corolla for a cost around $1,000.

By the way were did you ever get the idea I even owned a dealership? I was
Group Sales Manager for a partnership and own a fleet service business but I
never owned a dealership nor did I ever say I did.

What is the color of the sky over *YOUR* planet?

The car makers do not warrant the cars to your dealer. The warranty
agreement is between the owner and the car maker. PERIOD.

When you get a clue, please let us know.

But please stop wasting bandwidth with your stupid, misleading
comments.

Jeff

 

I never said selling dealer ONLY. What I tried to point out was the fact
that vehicles are warranted by the manufacturer to their DEALERS NOT to the
customer.

When the reference was made to calling the manufacturer about a warranty
PROBLEM, what I said was, if you do they will tell you to contact your
SELLING dealer because DISPUTED warranty claims MUST go to the selling
dealer and that is a fact, whether you choose to believe it or not.

Remember: it's better to be silent than to let people think you have a
comprehension problem,
than to open your mouth and remove all doubt.

 

No, that was your perception of what I actually said, asswipe