GM admits it flucked up big time

That doesn't make it a warranty to the dealership.

Are you SURE you worked in the industry for 40 years? Hint: mopping
the floor in the waiting room doesn't count.

There are third party service plans that dictate to whom you must take
the car for repair, just like the mfr's warranty that states you must
take it to a certain shop for covered repairs.

 

No, it does not have to go through the selling dealer. It can go
through any dealer.

And if you are correct, what do you do when a selling dealer goes out
of business?

Jeff

 

I think the relevant word here is "senile."

When I took my Apple computer in for service, I had to do it under the
terms of the warranty, which is to the place where Apple specified.
Fortunately, there is an Apple store about 1 block from a stop on my
subway. Although I had to follow the terms of the contract, they
warranty is between Apple and me. Likewise, the warranty for my new
car is between Ford and me. They can specify where I have to take the
car for warranty work (i.e., one of their authorized representatives,
a dealer). But, the warranty is between Ford and me. Likewise, the
warranty on a GM is between GM and the buyer.

GM has this to day about their Pontiac warranty (http://
www.pontiac.com/warranty/):

Do I have to go the Pontiac dealer where I purchased my vehicle to
have this type of work performed?

While most customers prefer to have this type of work performed at
their selling dealer, it can be performed at any Pontiac dealership.

Can I take my Pontiac to any GM dealership for warranty repairs?

These repairs must be performed by an Authorized Pontiac dealer,
except in an emergency situation when a covered part or a Pontiac
dealer is not reasonably available to the vehicle owner. It’s in your
best interest to take your Pontiac vehicle to a Pontiac dealer for all
repairs since they are the most knowledgeable about the particulars of
your vehicle.

And on this page (http://www.gm.com/experience/quality/?exist=false),
it says that the owner (not the dealer) is covered.

When you get a clue, let us know.

Jeff

Jeff

 

Right.

And as I pointed out, they can ALSO authorize that the work be done
elsewhere. That's Ford's business, as they are paying the freight. If
Ford decides to pay for or reimburse for work done outside of the normal
warranty terms, they can. And they have. So has every other
manufacturer.

Now, if the warranty were between the mfr and the selling dealer, the
selling dealer would have to be part of the deal whereby the owner is
reimbursed for his out of pocket expenses on getting that now-warranted
problem fixed.

And--funny thing. The dealers have NO say in how Ford reimburses for
warranty work. NONE. Ford may reimburse the owner if Ford wants, or
Ford may reimburse the normal dealership channel--under the terms that
Ford has declared, which usually means that warranty repairs don't pay
the tech or the dealership as much as customer-pay repairs.

Wow. Facts.

You know, it's people like My Cunter who make the auto business the
slime that it is.

And now the auto business is paying for that. Bravo.

 

Well, let's see. Having been involved on the customer end in a few of
these situations, I know for a fact you are wrong, wrong, wrong.

So let me get this straight: you're saying that if I buy a car in Maine
and three months later move to California, and three months after that
have a warranty problem that the servicing dealer in California
disputes, and I want to run it up the chain to the manufacturer's
representative...

.....that I have to trek the car back to my SELLING dealer back in MAINE?

You are clearly saying that. And I am clearly asking you to clarify
that, and you are clearly ignoring my request that you clarify that.

In other words, you don't have a clue what you're talking about.

And yet, despite being called out on it and proven wrong, you CONTINUE
to spew your utterly wrong garbage.

 

Is that a trick question? Do you mean by "it," warranty work or a warranty
PROBLEM?

No, it does not have to go through the selling dealer. It can go
through any dealer.

And if you are correct, what do you do when a selling dealer goes out
of business?

Jeff

 

Ya right!

 

Hm, we have a different grading scale. I use Grade C for fertilizer.
Grade A I won't get within 15 feet of. It stinks, it's gooey and the
flies are thick.

But you're scale sounds better. Kind of like the Air Force. Airman
Third Class kisses A 2nd's ass, who in turn kisses A 1st.

--
- dillon I am not invalid

When you wish upon a falling star, your dreams come true.
Unless it's really a meteorite hurtling to the Earth which
will destroy all life. Then you're pretty much hosed no
matter what you wish for. Unless it's death by meteor.

 

THAT is because YOUR dealer wants to make additional sales and if you
say they suck, others won't buy from them. In addtion, YOUR dealer
wants to get the service, not someone else.

WTF should I be looking for a Chevrolet dealer if I already know who
my dealer is? After all, if this is in the warranty book, it's a
little late, isn't it?

Okay, the closest Chevy dealer is about 6 miles away. But the best
price I've found on a Silverado (gack, but just an example) is about
20 miles away. Do I drive all the way to Hutto for warranty work?
--
- dillon I am not invalid

When you wish upon a falling star, your dreams come true.
Unless it's really a meteorite hurtling to the Earth which
will destroy all life. Then you're pretty much hosed no
matter what you wish for. Unless it's death by meteor.

 

I am reading DIRECTLY from the warranty manual for my 08 Fit.

"You should take your vehicle along with proof of the purchase date to
a Honda automobile dealer during normal service hours. If the
warranty claim is for a replacement part of accessorty that was
originally installed by a Honda dealer, also bring proof of the
vehicle's mileage at the time of installation."

It further goes to say that if the car can't be driven, contact the
nearest Honda dealer for towing, and that I won't have to pay.

And it explains how to get reimbursed for emergency repairs from other
than Honda dealers.


Note: A HONDA AUTOMOBILE DEALER. Not the one you bought the car
from.
--
- dillon I am not invalid

When you wish upon a falling star, your dreams come true.
Unless it's really a meteorite hurtling to the Earth which
will destroy all life. Then you're pretty much hosed no
matter what you wish for. Unless it's death by meteor.

 

That wording that My Cunter is quoting is no more meaningful than
recipes on the back of food products. For example:

http://www.kraftfoods.com/kf/recipes/creamy-pasta-primavera-90958.aspx

If this recipe is on the back of Kraft's Light Zesty Italian Dressing,
it will definitely tell you to use Philadelphia Neufchatel Cheese and
Kraft Grated Parmesan cheese.

In My Cunter's world, that is an absolute. The recipe simply cannot be
made without those Kraft ingredients, because the recipe specified those
ingredients.

In the real world, we know that Kraft is simply trying to get you to buy
more Kraft products, and that I don't need ANY Kraft products to make
this recipe.

Of COURSE they're going to word things to lead easily suggestible people
back to spend more money. My Cunter, who was "in the business" for 40
years, though--he disputes that. He says it cannot be any other way
than what's worded.

 

Ya right! A warranty is a contract with the dealer, with specific language.
A dealer can repair you gas engine if you mistakenly use diesel fuel, but
the manufacturer will tell you your warranty was voided when you did that
and they will not reimburse the dealer.

An ingredient label is certainly not the recipe one can hardly duplicate
what is in that bottle by knowing the ingredients LOL



http://www.kraftfoods.com/kf/recipes/creamy-pasta-primavera-90958.aspx

If this recipe is on the back of Kraft's Light Zesty Italian Dressing,
it will definitely tell you to use Philadelphia Neufchatel Cheese and
Kraft Grated Parmesan cheese.

In My Cunter's world, that is an absolute. The recipe simply cannot be
made without those Kraft ingredients, because the recipe specified those
ingredients.

In the real world, we know that Kraft is simply trying to get you to buy
more Kraft products, and that I don't need ANY Kraft products to make
this recipe.

Of COURSE they're going to word things to lead easily suggestible people
back to spend more money. My Cunter, who was "in the business" for 40
years, though--he disputes that. He says it cannot be any other way
than what's worded.[/QUOTE]

 

So what's your point? Did you think you could take it to a Toyota dealer

 

Why would you want to do that if you car is broke down?

 

No, it's not. You're wrong, you've been wrong, everything you've ever
said or will ever say is now deemed utter and complete bullshit, so live
with it.

 

I never said that, did you miss the "Normally" that someone quoted from the
warranty manual?

The manufacture warrants the vehicle to it dealer(s.) In a situation where
ones selling dealer has closed down or one has moved a great distance, (most
warranty agreements mention 50 miles) the manufacture will have it towed to
their nearest dealership, same as if one is traveling.

That dealer, unlike your dealer, will most likely not do the work before
receiving prior authorization to do so, till he knows he will be reimbursed.

 

What I am trying to get you to understand is the warranty is NOT with the
customer, as apparently many of you believe!! NO dealer is required to work
on cars that were not sold by that dealership.

When I was is retail the partners ALWAYS encouraged our stores to service
any owner, to try to get them as a NEW customer of ours. Manufacturer
warrant to dealers not customers. I KNOW manufacturers do indeed have
warranty work completed at other repair facilities that are AUTHORIZED to be
reimbursed for warrantable repair work, I never said they didn't.

My fleet shops were under contract to just about EVERY manufacturer to do
warranty work, so are transmission, pant, electrical shops etc. That makes
it easier for dealers that do not have enough of that type of work or do
not want to invest in the equipment and workers, to do that type of work.
YOU however can not take your vehicle directly to those shops, you must
either take it to the dealer or have him make arrangements for you.

Before we were AUTHORIZED by the manufacturers, our shops were inspected and
we had to annually buy all of the manufactures REQUIRED special tools and
our techs had to be certified at the manufacturers schools.

When I was Group Sales Manager most of the partners newer group stores used
a single faculty to do warranty work for all of the franchises at the
location, as many as fifteen in one location, rather than as shop at each
store. Again we had to be AUTHORIZED by the manufactures because we did
not do repairs at the retail store. One car have an off site repair
faci;ity but only for the brand(s) sold a that store

 

You are free to believe whatever you choose.

I think the relevant word here is "senile."

When I took my Apple computer in for service, I had to do it under the
terms of the warranty, which is to the place where Apple specified.
Fortunately, there is an Apple store about 1 block from a stop on my
subway. Although I had to follow the terms of the contract, they
warranty is between Apple and me. Likewise, the warranty for my new
car is between Ford and me. They can specify where I have to take the
car for warranty work (i.e., one of their authorized representatives,
a dealer). But, the warranty is between Ford and me. Likewise, the
warranty on a GM is between GM and the buyer.

GM has this to day about their Pontiac warranty (http://
www.pontiac.com/warranty/):

Do I have to go the Pontiac dealer where I purchased my vehicle to
have this type of work performed?

While most customers prefer to have this type of work performed at
their selling dealer, it can be performed at any Pontiac dealership.

Can I take my Pontiac to any GM dealership for warranty repairs?

These repairs must be performed by an Authorized Pontiac dealer,
except in an emergency situation when a covered part or a Pontiac
dealer is not reasonably available to the vehicle owner. It’s in your
best interest to take your Pontiac vehicle to a Pontiac dealer for all
repairs since they are the most knowledgeable about the particulars of
your vehicle.

And on this page (http://www.gm.com/experience/quality/?exist=false),
it says that the owner (not the dealer) is covered.

When you get a clue, let us know.

Jeff

Jeff

 

Then why does the warranties talk about transferring the warranty to
new owners of the car or truck? Why would there be any need to
transfer the warranty? And, if you were correct, wouldn't the wording
of the warranties reflect that the warranty is to the dealers?

And why does the Chrysler warranty have this language? "You are
covered by the Basic Limited Warranty if
you are a purchaser for use of the vehicle."

And where does it say that the dealer is warranted here?

"In the United States (We Include U.S.
Possessions and Territories as Part of
the United States for Warranty Purposes):
Warranty service must be done by an authorized
Chrysler, Dodge or Jeep dealer. We strongly
recommend that you take your vehicle to your
Selling Dealer. They know you and your vehicle
best, and are most concerned that you get
prompt and high quality service. If you move
within the United States, warranty service may
be requested from any authorized Chrysler,
Dodge or Jeep dealer."

If the selling dealer is warranted, don't you think that that would be
stated in the warranty manual?

And GM says that if you buy a GM car, *you* get a 100,000 mi
powertrain warranty. Not your dealer.

Get a clue, if you can old man.

Jeff