GM admits it flucked up big time

Discussion in 'General Motoring' started by me, Dec 10, 2008.

  1. me

    me Guest

    That is total nonsense. The warranty is to the CUSTOMER. Refer to
    Federal Law of you need clarification on that.
    That would be an issue between the manufacturer and his franchises.
    Dealers are independent but must meet certain requirements in order to
    maintain that franchise agreements. Every manufacturer I know of
    requires their franchised dealers to perform warranty work. Warranty
    work pays half of what retail work pays and many dealers would refuse
    to do it at all if it was not required by the agreement with the
    manufacturer.

    Your ignorance is astounding.
     
    me, Jan 11, 2009
  2. me

    me Guest

    I think the Mike Hunter Act is more amusing than the Magnuson-Moss
    Warranty Act.
     
    me, Jan 11, 2009
  3. me

    SMS Guest

    That's a very important fact to understand, not so much for cars (where
    retail distribution is tightly controlled), but for other products where
    there may be an attempt to use the "authorized dealer" routine to deny
    warranty service. As long as the product isn't gray market, the
    manufacturer is required to provide service no matter where the product
    was purchased. If the manufacturer of a high end product is dumping
    excess inventory through other channels, that merchandise still has a
    warranty, even though the reseller might not be "authorized." It's up to
    the manufacturer to control distribution, not up to the consumer to
    figure out if the retailer is "authorized" or not.

    TITLE 15 > CHAPTER 50 > § 2307 of the Magnuson-Moss Warranty Act

    Nothing in this chapter shall be construed to prevent any warrantor from
    designating representatives to perform duties under the written or
    implied warranty: Provided, That such warrantor shall make reasonable
    arrangements for compensation of such designated representatives, _but
    no such designation shall relieve the warrantor of his direct
    responsibilities to the consumer or make the representative a cowarrantor._
     
    SMS, Jan 12, 2009
  4. me

    SMS Guest

    This is untrue. It would violate federal law if the manufacturer tried
    to do this. Read the Magnuson-Moss Warranty Act, and learn.
     
    SMS, Jan 12, 2009
  5. Bullshit.

    You keep digging your hole deeper and deeper. It's fun to watch.
     
    Elmo P. Shagnasty, Jan 12, 2009
  6. My Cunter keeps digging his hole deeper and deeper--and even though
    people are warning him, he ignores the warnings and keeps digging.
     
    Elmo P. Shagnasty, Jan 12, 2009
  7. me

    SMS Guest

    The way it actually works is that the manufacturer designates
    representatives to perform warranty work. For vehicles, it's generally
    any dealer of that specific make, though there are exceptions such as
    when a make is discontinued (i.e. Oldsmobile, Plymouth, etc) then the
    manufacturer designates a different representative.

    You really need to read up on how limited warranties work, specifically
    the Magnuson-Moss Warranty Act. You can start here,
    "http://www.law.cornell.edu/uscode/15/ch50.html". Pay close attention to
    TITLE 15 > CHAPTER 50 > § 2307,

    "Designation of representatives by warrantor to perform duties under
    written or implied warranty,"

    "Nothing in this chapter shall be construed to prevent any warrantor
    from designating representatives to perform duties under the written or
    implied warranty: Provided, That such warrantor shall make reasonable
    arrangements for compensation of such designated representatives, but no
    such designation shall relieve the warrantor of his direct
    responsibilities to the consumer or make the representative a cowarrantor."

    For vehicles, the warrantor is the manufacturer, the representative is
    the dealer, and the consumer is the purchaser of the vehicle.
     
    SMS, Jan 12, 2009
  8. My Cunter still hasn't addressed the issue of how Ford or GM can decide
    to reimburse the owner DIRECTLY if the owner paid for repairs out of
    pocket and GM or Ford later decided that those repairs are covered under
    warranty.

    How can Ford and GM reimburse the owner DIRECTLY if the warranty
    relationship isn't with the owner? How can Ford and GM reimburse the
    owner DIRECTLY if the warranty relationship is between manufacturer and
    dealer?

    The DEALER would have to make the choice to reimburse, and then
    reimburse, the owner. How is it that GM can write checks to owners
    DIRECLTY?

    My Cunter keeps ignoring this, because he knows he doesn't have a clue.
    Yet he keeps peddling his shit, hoping people will buy.
     
    Elmo P. Shagnasty, Jan 12, 2009
  9. I've had less and less tolerance for Mike since he called me a hillbilly.
    He's one of those that since he has the gold, he can make the rules, so he
    thinks.

    He thinks all my ancestors were barbarian invaders. Well I know one of them
    is (6 times over). Rollo of Normandy was a barbarian invader. But he's
    also the direct ancestor of William the Conqueror and most of the people who
    have sat on the throne of Britain since that day. The 'royal line' had to
    start somewhere.

    Sir Charles the Curmudgeon

    Sir Charles the Curmudgeon.
     
    CharlesTheCurmudgeon, Jan 12, 2009
  10. me

    Retired VIP Guest

    The contract is not with the dealer, it's with the owner. Why else
    would the manufacturer go to the trouble and expense of printing the
    warranty conditions in the owner's package? You really need to get
    your head out of your ass about the dealer. The dealer is the
    manufacturer's representative and agent when it comes to warranty
    repairs, nothing more.
     
    Retired VIP, Jan 12, 2009
  11. me

    Retired VIP Guest

    Yes they are! State and Federal law requires ALL Chevy dealers to do
    warranty work on ANY Chevy car if two conditions are met:

    1. The car has to be in warranty.
    2. The manufacturer has to agree that the work is warranty work.

    If those conditions are met then the dealer can not refuse to do the
    warranty repairs just because he didn't sell the car.

    Jack j
     
    Retired VIP, Jan 12, 2009
  12. me

    Jeff Guest

    Are you sure laws require this? I would think, the franchise agreement
    between the auto makers and dealers require this.

    I would be really surprised if the laws require the dealers to do work
    that they don't want to. If Home Depot wants to sell lawn tractors,
    but not service them, that fine with the law. I don't see that being a
    problem with cars, either.

    Jeff
     
    Jeff, Jan 12, 2009
  13. me

    SMS Guest

    No one would think any worse of him if he simply admitted his mistake.

    BTW, one big problem, that buyers remember, is what happens when a
    dealer still exists, but the manufacturer pulls out of the U.S., as
    happened with Daewoo. If the manufacturer goes under, even if the dealer
    exists selling other makes, the owner no longer have a warranty. This is
    really going to hurt the Big 3 in the coming months. Many people won't
    even risk losing a $500 airline ticket on an airline that's on the verge
    of going under; risking the loss of a warranty on a big 3 vehicle is a
    lot more serious.
     
    SMS, Jan 12, 2009
  14. me

    Retired VIP Guest

    Sorry Jeff, I didn't fully explain my statement. IF the dealer is a
    warranty repair center, then he can't refuse to do warranty repair
    work just because he did sell the item.

    Using your example, if Home Depot performed warranty repairs on lawn
    tractors then they couldn't refuse your warranty work on your tractor
    that you bought at Lowell's if the brand was one that Home Depot was a
    warranty center for. (My high school English teacher would be peeing
    in her panties at the length of that sentence but I hope my meaning
    came across).

    Jack j
     
    Retired VIP, Jan 12, 2009
  15. I am free to read the actual warranty documents.

    Why do you disagree that the warranty documents don't say what they say?

    You're so desperate for attention, it's pitiful. You honestly think
    that you've made anyone believe that you were in auto sales in any way.
     
    Elmo P. Shagnasty, Jan 12, 2009
  16. me

    SMS Guest

    Good example. I helped the first Apple dealer in my college town in
    Florida set up his store. After a while he was losing a lot of sales to
    a stereo store in town that was not an "authorized Apple dealer" but
    that was getting Apple products through other channels. The customers of
    the stereo store would bring their computers to his store for service,
    and he tried to deny them service until customers complained to Apple.

    Apple required him to service these computers under warranty, no matter
    where they were purchased. He complained to Jobs (back then you could do
    that) about Apple not controlling their distribution and allowing
    unauthorized dealers to sell their product, but the edict regarding
    repairs was firm. The reimbursement rate sucked, but Apple was bound by
    the recently enacted Magnuson Moss act (this was around 1977). It didn't
    matter where the consumer bought the product, Apple provided the
    warranty and they had to honor it somehow, either through designated
    representatives, or directly.
     
    SMS, Jan 12, 2009
  17. me

    Dillon Pyron Guest

    Um, top posting does nothing to contribute to the discussion. To what
    portion of my post are you referring?
    --
    - dillon I am not invalid

    When you wish upon a falling star, your dreams come true.
    Unless it's really a meteorite hurtling to the Earth which
    will destroy all life. Then you're pretty much hosed no
    matter what you wish for. Unless it's death by meteor.
     
    Dillon Pyron, Jan 12, 2009
  18. me

    Dillon Pyron Guest

    Jesus Fucking Christ!!! Did you not see the part where it says I can
    take it to ANY dealer and not the one I bought it from??

    And please don't top post. Top posting is for idiots that don't know
    how to actually work in Usenet.
    --
    - dillon I am not invalid

    When you wish upon a falling star, your dreams come true.
    Unless it's really a meteorite hurtling to the Earth which
    will destroy all life. Then you're pretty much hosed no
    matter what you wish for. Unless it's death by meteor.
     
    Dillon Pyron, Jan 12, 2009
  19. me

    Dillon Pyron Guest

    Head, meet wall. Wall, this is head.
     
    Dillon Pyron, Jan 12, 2009
  20. me

    Dillon Pyron Guest

    You, sir, have a strange sense of humor. Not Monty Python, not Benny
    Hill. More like (prepare for Godwin's Law) Adolph Hitler.

    Sorry dude, no knock on you. At this point, it's useless. He can't
    see the truth, no matter how hard we push his face in to it.
    --
    - dillon I am not invalid

    When you wish upon a falling star, your dreams come true.
    Unless it's really a meteorite hurtling to the Earth which
    will destroy all life. Then you're pretty much hosed no
    matter what you wish for. Unless it's death by meteor.
     
    Dillon Pyron, Jan 12, 2009
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