goodwill accord transmission

Anybody got a Goodwill from a Honda dealer in Canada to replace an accord V6
automatic transmission ?

I know it happens sometimes in the US, but in Canada?

Tks.

 

I have never heard of that terminology, but if it is what
it sounds like, my dealer did a rebuild on the trannie on my
98 civic at 175000kms (after warranty).

t

 

Ok. It s a terminology used a lot in this newsgroup and others about honda
transmission problems.

 

"Goodwill" is a terminolgy used when your dealer or Honda decide to extend
warranty coverage beyond the normal 3 year/36000 mile warranty. There are
many factors used to determine if "goodwill" will be extended. First is any
history of service relative to the repair in question. An (extreme) example
is if your engine seized up at 45,000 miles you would probably be asked to
provide proof of periodic oil changes at the specified intervals. If it has
been done done by your dealer then they would have that evidence. If all
maintenance is in order, goodwill would probably be extended because that
would be an extremely short life for an engine and not the norm. But keep in
mind, it is not a mandatory thing. It is exactly what it's name says it is,
"Goodwill".
From the American Heritage Dictionary : 1.A good relationship, as of a
business enterprise with its customers. 2.A business may build goodwill over
time as loyalty builds among its customer base.
Goodwill is sometimes left up to the dealer with a dollar limit figure.
Anything above the dealer limit is up to Honda.
It is also a two way street. If you've been loyal to your dealer, he will be
loyal to you.
A service department is an indepedent center of business in a dealership.
They are responsible for their own profits. The dealership will earn more
money during a lifetime of maintenance on a vehicle than they will earn when
selling you the car. That is why they can sometimes sell a vehicle at such
steep discounts, sometimes even below cost. The management will decide to
sell cheap in hopes of future service profits to a regular customer.
Goodwill may also take the shape of owner/manufacturer participation. If a
questionable failure occurs the manufacturer may suggest a fair split with
you rather than a rejection to fully cover the repair, or they may provide
the failed part free and ask you to pay only the labor.
I hope that helps explain goodwill to you.
Howard