Honda sales consultant misrepresented attributes of car he was pushing to dell

I bought a 1997 Honda CivicXL sedan from a certified Honda dealer in
Columbia, who am sure is preparing a huge "Gullible Award" for me.
My reason for having to purchase a car was my 1884 Honda Civic DX,
which I had had for over wo years was involved in an accident and
basically totalled .First he told me I couldn.t test drive the car
until he drove it for a while, so he took me for a long ride to the
dealers, and then drove me home. The next day, a Saturday, he brought
it out to my home, and quoted some prices and I thought one fair, so
said I would buy it. He worked on getting a carfax, but did not get a
current one. He gave me a fax which listed 64,000 miles, while the
odometer reading was 126,000. When I asked about the discrepancy,
he said that was the most current available. Ms. Gullible believed
that.Then I wanted to put the entire purchase on my credit card
account. He strongly advised against it, since he said the
Dealership charged extra for handling charge accounts and the extra
amount was substantial, and since he knew I was on a tight budget he
felt he had to explain that.

So I sacked my savings acct and paid him o n Aug.12. After the check
was cashed on 8/15, he said legally my insurance company and I to
formally roll over the current insurance on my 1984 Civic to the 1997
one I purchased. This was done on August 17th and finally on August
25th I got my car. I noticed the date of sales slip he gave me to
sign was listed as August 25,2006. I said I bought the care on 8/12
and he assurred me I had to sign the sales slip to prove I had the
car.

It gets worse--by Sept 5-2006. The idling was very rough, so I took
it to the Auto Works shop that kept my '84 going well for so long.
The axles were spewing grease and had to be replaced. The owner of
the auto shop said to have the Dealer's General Manager get in touch
with him so he could verify the problem. I supplied the General
Manager with the phone number to call. Not only did the General
Manager refuse to return his calls, he took only one call from me and
said the car had been inspected and the axles were fine. He said he
would have the salesman contact me, which hasn't happened, and
neither of them has contacted me.

A smart friend went over all of my dealings with the Dealership and
nicely pointed out to me how foolish I had been to accept everything
the salesman told me and pointed some of the more glaring errors I
made.

A) Accepting a non-current carfax as gospel.
B) Never being a chance to test drive the car
C) Being asked to roll over insurance on my wrecked 84 Civic , which
my insurance company did on September 17,2006 to the 1997 Civic.Why
would a Dealership want insurance on a car which according to their
records, they still owned
D) Refusing to abide by Hondo's long-held policy that the customer
should always be satisfied,
E) Failing to supply purchaser with documents required by the Dept.
of Motor Vehicles.

Should I start with the DMV or Honda Customer Service Zone serving
South Carolina., or State Dept of Consumer Affairs or Better Business.

Whew I got a lot off my chest didn't I ?.

Looking forward to your advice. TIA

 

I made a mistake in amount of years I had that 1984 Honda Civic DX
Hatchback

It's not over Wo Years-- It was over Twenty Years. I was pretty
attached to it

 

Dusty,

Get ahold of your State's Attorney General Office (Is it Maryland, or South
Carolina)? Whatever state you purchased this vehicle. You need to give
them the details. Since this appeared to be from a registered dealership,
you need to file a complaint against them. It certainly appears that they
have commited a definated case of fraud against you.

 

Thanks for the advice. I will also send in a statement to Honda
Customer Service, because according to their manual Honda's main
purpose is to keep its customers satisfied.

Wish me luck.

 

Any resolution from Honda? You can always try the Better Business Bureau
(BBB). It has worked for me on 4 occasions.

http://www.bbb.com/