Norm Reeves of Huntington Beach, CA Did Me Wrong( then did me right)

In a previous post I wrote that Norm Reeves Honda of Huntington Beach,
CA had refused to provide a loaner car while my 2000 Honda Odyssey was
being repaired for a recalled transmission. The van eventually broke
down on an unrelated issue and we took it to the dealer where they
diagnosed the bad transmission and offered us a loaner car at their
expense. While I still do not understand their initial refusal and
the subsequent offer I do appreciate that, in the end, they came
through with the service that I had come to expect from my Honda
dealer. In future I will be sure to find out if this type of coverage
is to be expected before I purchase another new vehicle.

I never did get a response from the 20 emails I sent Norm Reeves.

To all of you who offered their opinions and suggestions on this
situation and my expectations; I thank you.

To all of the nut jobs that seemed to just want to vent…your words
fell on deaf ears.

Best Regards
Will Haney

Original post:
http://groups.google.com/groups?q=norm+reeves&hl=en&lr=&ie=UTF-8&oe=UTF-8&selm=bd7dc04e.0403041253.7f0e8f10%40posting.google.com&rnum=1