Norm Reeves of Huntington Beach, CA Did Me Wrong

My wife and I bought a brand new 2000 Honda Odyssey from Norm Reeves
Honda of Huntington Beach, CA. One day we received a letter from Honda
explaining that the transmission was defective and that the
transmission warranty would be extended to 100,000 miles and 7 years.
Great! Sure enough, this year, 2004, the transmission started acting
up. I called Norm Reeves, my dealer, and was informed that not only
would they not look at it on a Saturday they would not repair it on a
Saturday. Furthermore, Norm Reeves Honda would require 4 days, or
more, to repair it. Well, surely they would supply me with a loaner
until the repairs had been completed, since it was they who had sold
me the defective van. I talked to everyone that I could; no one would
help me. I would have to rent a car for the full time the Odyssey was
in the shop. No guarantees how long that would be. I then started
sending emails to Norm Reeves () , 20 in all,
asking for someone to contact me. I did not get one response. That is
why I find myself here to tell anyone who would listen.

DON'T BUY CARS FROM HONDA AND ESPECIALLY NOT FROM NORM REEVES HONDA OF
HUNTINGTON BEACH, CA.

Next time it'll be a Toyota.

http://www.willhaney.com/NormReeves/

 

Why not just take it to a different dealer?

 

Gee, you're an idiot. If you think Toyota gives loaners on warranty work,
you're sadly mistaken. If you want that type of white glove treatment, you need
to dole out more money and a buy a more prestigious brand (i.e. Mercedes, BMW,
Lexus, Acura).

And what dealer does transmission work on Saturdays????? None that I know of. I
know a few that does oil changes but that's about it.

And you should be lucky if it's fixed in 4 days.... a GM dealer took 3 weeks to
fix the trans once.





How to turn off 'Maintenance Required" light:

1. Hold trip/reset button on dash
2. Turn key to "ON" or start engine
3. Hold button til light goes out

 

The expertise needed to work on the transmission won't be available on a
Saturday. Most dealership open do light work, such as oil changes, brakes,
valve adjusting, and the like. Furthermore, the transmission can't be
repaired in one day as that is a large labor job in any front wheel drive
automobile. You are sadly mistaken that its the dealer's responsibility to
provide a loaner. You'd have been just as upset at the Toyota dealer had
this been a Sienna van. Did you purchase an extended warranty?? If I'm not
mistaken, there might be a loaner provided in that agreement.
The problem here isn't what Honda or Norm Reeves will or won't do......its
your expectation that they should be responsible for something that is
customarily not part of the warranty process. I'd say you got the better
end of the bargain....a free replacement of the transmission versus a few
days of rental car expense at $25.99/day.

 

One day we received a letter from Honda

I think you are being over excited about this. First, it is amazing that
Honda extended the warranty unilaterally and is giving you a new
transmission at 100,000 miles. With almost any other brand of car a
transmission failure at 100,000 miles is considered "normal" and the cost
would be 100% on the vehicle owner.

Secondly, to expect a dealership to turn around a transmission replacement
in 24 hours on a Saturday is absurd.

Finally, unilateral warranty extensions such as Honda gave you almost never
include the cost of a temporary replacement vehicle.

Your complaint, if any, is with Honda who made the car not the dealer who
sold it.

Go ahead and buy another brand next time if you like, but be forewarned that
if your Toyota or whatever needs a new transmission at 100,000 miles you are
almost certainly going to pay for the whole thing yourself including the
cost of replacement transportation.

How many new vehicles have you owned?

John

 

I'm sure Norm Reeves is happy to hear that.

You have unrealistic expectations and have made a pest of yourself.
You need to start from the premise that neither the dealership nor the
manufacturer owe you anything on this. The manufacturer has
voluntarily extended the warranty after recognizing an excessive rate
of premature failures of a very expensive component. Under these
circumstances, with the original warranty expired, manufacturers can
and do respond with, "that's too bad." Sometimes they will pick up a
fraction of the cost. Occasionally they may pay for the whole thing.
This is called 'good will' not 'legal obligation.'

Norm didn't build the car and he didn't know it was defective when he
sold it to you. He isn't obligated to give customers rental cars
under the regular warranty, why would he give you one for this? Did
he ever promise you a free loaner for warranty repairs?

Call any dealer of any brand on Saturday morning and ask if you can
drop in for a transmission rebuild while you wait. The nastier
dealers will laugh in your face, The nicer dealers will politely
apologize that it can't be done. This is probably the most
complicated, time consuming job that can be done on the car.

In summary, if Honda hadn't graciously volunteered to repair your car
for free, you would be paying at least $3000 and you would sill have
to pay for a rental and it would still take four days. But at least
the dealer might have a little sympathy and understanding when you
bitched and moaned.

 

========================

Is it true that Norm Reeves also owns the only TOYOTA dealership
within 60 miles of Huntington beach ???

They don't do free tranny swaps on Saturday either, so you might be
screwed. (I hear their loaner car is a Ford Taurus with a roached
tranny)

Set the Odyssey on fire in front of the dealership. Get a Kia instead.

'Curly'

 

Perhaps he is not the idiot here. I bought a used Toyota T-100 with a
V-6 engine. Sure enough the head gaskets failed. Toyota had extended
the warranty on it and repaired it for free and gave me a FREE loaner
while it was being repaired. When my Honda required warranty work that
took more than 2 days, they REIMBURSED (that means paid) me for a
rental car. Oh by the way, my Honda dealer finished that job on a
Saturday.

It would seem you are the one who is "sadly mistaken".

 

They don't "repair" the transmission: they replace it. It doesn't
take a brain surgeon to do that. The local transmission shop can swap
out a transmission in less than an hour. Why can't Honda? They have
them in stock.

 

An hour my ass!!!
The labor time on front wheel drive vehicles is more like 8-10 hours....much
of the front end has to be disassembled and in some cars, the engine
actually lifted out to get to the transmission. Your local transmission
shop isn't a dealer shop....and most dealers don't stock
transmissions....they have to order them. It's too costly an item to sit
on their shelves for inventory....especially since they have to pay property
taxes to their local assesor for their inventory valuation. A Honda
transmission is far far better than any rebuilt from your local transmission
shop!

 

(Will Haney) spake unto the masses in

You are a TOTAL IDIOT. And a liar.

I just called Aamco because your claim sounded ludicrous. They tell me it
would take them EIGHT HOURS to remove and replace a 2000 Odyssey tranny,
not counting rebuild time.

Furthermore, they tell me they would charge $2,500 total for the swap and
rebuild.

Honda was going to do this for FREE. And you bitch because you have to
spend $100 on a rental car.

I was going to stay out of this catfight until you made this whopper of a
statement.

You're a jerk. That's why Norm Reeves Honda won't talk to you now.

 

Perhaps he is not the idiot here. I bought a used Toyota T-100 with a

You are a liar and a dumbfuck.





How to turn off 'Maintenance Required" light:

1. Hold trip/reset button on dash
2. Turn key to "ON" or start engine
3. Hold button til light goes out

 

They aren't the only dealer in your area are they? Take your business
elsehwere.

 

he hate retards cause his parents were retards

 

you are a retard, goof

the name is insulting

 

Ah yes, when you can't argue facts resort to insults. I figured as
much, thank-you for showing the world your true self. It is OK for you
to call someone names, but let somebody else do it to you and look
out, here comes the profanity (that means cuss words.)

 

Yo pimp daddy,
you are a cocksucking piece of shit

 

Yes, he do, don't he?