Requesting a refund for games

Hi, I emailed customer support about getting a refund on games. On my
previous phone (Sanyo 4900) I downloaded classic arcade games: Galaxian,
Ms
Pacman, Tetris, and Space Invaders. My new phone (Sanyo VI 2300) can't
play
these games.

The CS representative said, sure, I can get a refund. He wrote that I
should
just follow these steps to request a refund. (You can request 2
refunds/month).

1. Log on to 'My PCS' by entering your PCS Phone number and password:
http://www.sprintpcs.com
2. Click on 'My Content Manager' hyperlink given on the bottom of the
welcome page;
3. Select the Premium service from the list.
4. Click 'Request a Refund' hyperlink and follow the prompts.

I can do all but the last step -- Request a Refund. There is no such link
on
the page. Is there another page I'm supposed to go to? The CSR who was
very
nice has not responded to my emails?
HM