Saab Complaint

Go back and read my original post, above. I am quite composed,
thank-you. I think you are the one here with the attitude.

Your attitude is worth pointing out, because this newsgroup needs
to deal constructively with complaints from time to time.

Blaming the problem on the guy who posted the issue, is not good
newsgroup etiquette, and certainly sheds no light on the problem.
I had a serious problem. I am not amused by it. My experience
might affect you as another Saab owner, whether or not you
approve of me, or the language I use (which is sensible and
objective -- go back and read it again.) So Deal.

***

When I had my FIRST blowout, I was very friendly and businesslike
at the Dealer. If anything, I was too friendly and compliant.

My dealer knew I had had an emergency. My car had to be towed to
their garage. The dealer was curt and summarily refused to
consider the tire issue, or contacting the tire manufacturer.
They didn't perform a computer recall check on my car, which I
now know is mandatory for them.

The dealer (B&B Saab in San Jose, CA) charged me $275 to install
an original equipment replacement Michelin tire, and they took a
day and a half. They also changed the oil in my car at the same
time, for another $85.


mb

 

Quit cross posting this thread to the Toyota group. No one here would have
considered buying a Saab anyway.

 

In the case of Ford, the tires were deficient. As much as you might
like to create a case of compensation akin to the Ford Explorer, you
won't succeed as it is an entirely different situation. Michelins are
sound top brand tires and no generic faults have been identified. It
is most likely that your blowout case was due to damage of the tire
while in use on your car, it happens to other motorists every day.
So go away!

 

"> Johannes, I appreciate your posts in this group over the months.

In the case of Ford, the tires were deficient. As much as you might
like to create a case of compensation akin to the Ford Explorer, you
won't succeed as it is an entirely different situation. Michelins are
sound top brand tires and no generic faults have been identified. It
is most likely that your blowout case was due to damage of the tire
while in use on your car, it happens to other motorists every day.
So go away!

 

Happiness all round then...

 

Happiness all round then...

 

If you own a CAR, check your tire situation. Same for bikes, tractors,
motorcycles, airplanes, space shuttles, and anything else with an
inflatable wheel/tire assembly.

Maybe you came across there as an overbearing prick, too.

So, when are you selling it then?

 

Happiness all round then...

 

Hi,
I still think the tire was under-inflated. How many times a week do you
check your car walking around it? What is the last time you checked the
air pressure and what was it? I always over-inflate about 5% on my car.
And please don't cross post. I own one Honda and 4 other cars in the
family. I don't come here to hear about Saab problem. On Star is
satellite links. In some places, it may not work. I belieeve GM owns
part of Saab. I always thought odd people buy Saab anyhow.
Tony

 

I wouldn't compare the Ford and Firestone case to your case. Ford was to
blame because they deliberately told their customers to run otherwise good
tires underinflated. They did this because they knew their Explorers were
succeptible to rollovers so they tried to reduce the center of gravity by
deflating the tires.

But then again, maybe Saab did the same. Open up your Saab's owner's manual
and check if the minimum weight index (a two digit code) as well as the
speed index (a one letter code) recommended in there match the ones on your
Michelin tires. Also, out of curiousity, what size tires do you have and
what is the recommended air pressure for that tire size for your car?

Other than that, I'm sorry for your inconvenience.

Cheers,

Pete

 

~~~~~~~~~~~~~~~~~~~~~
wow, that must be some terrific oil! How much is the oil filter...about 50
bucks?

 

~~~~~~~~~~~~~~~~~~~~~
wow, that must be some terrific oil! How much is the oil filter...about 50
bucks?

 

milt brewster wrote:
:: Good for you. I hope your luck continues. Nobody should have two
:: blowouts on the freeway in six months, driving a new car. Not
:: even the people in this thread who have been frankly insulting.

Hmmm.....and just how much did happen to the car, when you had the flats?
Was it still controlable? I've seen both C900 and 9000 be punctured at
around 130-140 km/h (85 mph). The driver had one hand up in the air and the
other on top of the steeringwheel - no drama at all.....

:: No, and that's my point here. The Honda Civic sells for 60% of
:: the cost of a 9-3 Saab, yet the Civic has a better safety and

Yeah right!

Cheers!

 

milt brewster wrote:
:: Good for you. I hope your luck continues. Nobody should have two
:: blowouts on the freeway in six months, driving a new car. Not
:: even the people in this thread who have been frankly insulting.

Hmmm.....and just how much did happen to the car, when you had the flats?
Was it still controlable? I've seen both C900 and 9000 be punctured at
around 130-140 km/h (85 mph). The driver had one hand up in the air and the
other on top of the steeringwheel - no drama at all.....

:: No, and that's my point here. The Honda Civic sells for 60% of
:: the cost of a 9-3 Saab, yet the Civic has a better safety and

Yeah right!

Cheers!

 

This is a very defensive response. If it were in a political
newsgroup, I'd say it was typical defensive Libertarian mind-
reading.

I do check my car and my tires. I *do* maintain my car. I *don't*
abuse my car, nor have I hit potholes or anything else on the
road. It is presumptuous of you to think I don't -- and, I might
add, a bit "convenient" for you to just assume I have.

*****

I should not have had TWO FREEWAY BLOWOUTS in six months driving
my new Saab under normal conditions. Period.

Saab and Michelin should have handled their contact with me
differently than they did -- which was to pretty much deny their
own Warrantees and to charge me too much for their tardy service.

*****

A Saab is not a political party or a football team:
Partisanship is irrelevant. I suggest that you take your auto
purchase as seriously as I do: Things like this should not have
happened to me, and they should not happen to you, either.

Not everything about Saabs are perfect. Problems occur. They
should be reported in newsgroups like this and discussed
intelligently. People are not "morons," nor do they "lack social
skills" simply because they report those problems here.

.... and based on my problems, Saab will indeed miss customers
like me. American buyers are a finicky lot. GM and Ford are
struggling this year because of indescretions of past years.
Chrysler has now lost third place in Sales to Toyota partly
because Toyota did things right and Chrysler had their own
quality and customer relations issues.

Saab sales in the United States have not held up well over the
last several years, partly because of build quality and customer
relations issues like this. While Saab has improved their cars
and their customer care recently, they still have a ways to go.


mb