Stratstone Honda

Brought a 2 year old honda from Stratstone Honda dealers, sales team could
not do enough for me BUT when after 4 months
Vehicle developed a noise and vibration on steering (guess what !! ) they
did not want to know.
Went to Stratstone to ask if any one could look at my car told I needed to
book it in first. I explained I was concerned if the car
was safe but they did not want to know.
I went again 2 weeks later as noise was getting worse I saw service manager
who informed me that all his workshop staff was dealing with customers
and he did not have anyone spare to see me, I explained that I was a
CUSTOMER and had spend £13000 on one of his cars and it was still under
warranty.
I only wanted to ask someone to have a quick look at my steering But he
repeated that his customers where more important than me!!!!
I left showroom after I was verbly abused by the service manager.
It goes without saying my car is being serviced by another garage and I
would rarther lose my warranty & pay a proper garage for work done.

I will not buy another Honda

Beware

 

Sure they did...

So, they wanted you to check in and wait for the people that were
there before you (or had appointments), and you weren't willing to
wait? This is their fault how?

So what if it was under warranty. Most of those customers that were
there in front of you likely had a warranty, too.

His customers that were there first? Sounds about right. You want
service at a busy dealership, you wait your turn.

Based on your description, I'd guess that you did some verbal abuse
yourself, there, bucky...

That's your choice...

What did Honda do?

Of idiots on usenet with unrealistic expectations and bad attitudes?

 

How can you tell? Because they did no place you in front of the queue?

Really? What is that strange in making an appointment?

Why did not you book the service visit???
I do not know any dealer doing emergency #999 services...

You demanded to be seen HERE AND NOW? That is rude!

It is like going to a dentist, in front of the line of all people siting in
a waiting room and demant dentist "just look into your mouth".

Did you have anywhere in the purchase contract that when you buy the car
there you will be allowed to get the service out of queue? Don't you think
that at least some of the people waiting for their cars to be fixed when you
appeared also purchased their cars at the same place, so they were on
equally priority level as you?

I have a strange feeling you were abusive first in your demands for service
HERE AND NOW...

What Honda (car manufacturer) has to do with any of this? Do you thik that
you would get priority treatment at ford or toyota dealership just because
you purchased your ford or toyota there? I don't think so...

 

what you're telling us is that

i. you're either a really annoying person people just want to get rid of
as quickly as possible, or that

ii. you're not good at standing your ground and don't know how to call
honda usa's customer service hot line and have them call the dealer for you.

and fyi, you don't lose the warranty having work done outside the
dealership provided honda parts are used and the repair mechanic is
suitably qualified.

 

On Wed, 24 Sep 2008 21:28:58 -0700, jim beam

snip

RE (ii) are you suggesting that if someone wants 'quick service' (jump
the queue) he/she should call Honda and they will intervene with the
dealership? Must give that a try, Not!

 

This one is a good one

Especially calling Honda *USA* would do a lot of good to him if he was
located in UK and payed 13000 pounds (not us dollars!) for your honda...
Jimmy proves AGAIN that he is not very careful when reading text he replies
to and then blames the writer for his own reading problems...

 

well, calling "honda" is only going to put them back where they started,
so if you just go a GOOGLE SEARCH for "honda usa", guess what, you'll
get their main customer service hotline. i don't think it's too taxing
on the i.q. to translate that to another locale...

 

they don't want "quick service", [apparently] they want a warranty issue
addressed. if the dealer is showing reluctance, then they do need to
escalate it, yes.

 

Sorry Jim but you miss what was posted. Yes, they appeared to have a
warantgy issue, but the point of the post, at least how I read it, was
the dealership refused to give priority over other customers. There
was nothing to suggest that the dealership declined to deal with the
problem.

 

Hi,
In UK they drive on the wrong side of thw road. They do things
differently I am sure. In the world of service, it's two way street.
You give some and take some.

 

i think you missed my point #1.

 

In UK they drive on the wrong side of thw road. They do things

Wrong - We were driving (horse and carts) before anyone found your
country, so we drive on the correct side of the road - It was our idea
so we get to say what is right and wrong.

 

really? so why are you still serfs with no constitution, subjugated to
an unelected premier and an unelected ruler?

 

With that remark you ably demonstrate your ignorance and stupidity has
no bounds.

 

really? where is your constitution? who elects your prime minister?
who elects your monarch?

 

True - But at least with our system we are not about to increase taxes
by $2500 for every man, woman and child in our country because your
administration did not control it's banks.

On a serious note I have a real problem when asked if I want US style
democracy in the UK. In principle I really do BUT the result is
presidents/state governors that win are actors and the super rich that
have media exposure. Do they really have the skill for the job?? Do
they have the a real interest in the common man (or woman)?
If we had that system we would have old footballers or worse. So I'll
keep our queen thank you.

 

You obviously don't know what a parliamentary democracy is or common
law. I am assuming by implication, you are extolling the US model of
government. Care to have a look about you and observe the chaos,
incompetence and corruption that exists in the USA at this time. Can
that be a recommendation or the basis to criticize any other system of
government? It would be funny if it wasn't so pitiful.

I suggest you confine yourself to making comments on something you
know about.