Urgent! need people with knowledge with Honda's!

Sorry for the delay, but with x-mas wasn't thinking about Honda's

I'd try taking all the receipts, including the Firestone original
agreement, and concluding with the Honda finished product. Build a timeline
on the events; telling when you called, every time you called, the PROMISES
on when they would call back. The poor information on what they were
finding. Conclude with the fact that the Honda place replaced the part you
asked Firestone to replace and IT FIXED THE CAR.
The extra towing because of the loss in faith in the diagnostic
process/procedures and lack of keeping promises.

Now two ways you progress from here.
Talk to the store manager OR call a store and request the district managers
phone number. He is the big-wig in charge of a bunch of stores. Each store
manager reports to him or the assistant district manager.

Let them know how you paid 75 dollars or so for nothing and the dealer did
the exact thing you wanted and repaired the car. I'd even push for a refund.

Don't hold this against all Firestones. I could have fixed you car easily,
and I have no OFFICIAL Honda training. Cars are cars, the all operate on the
same principals


--
Stephen W. Hansen
ASE Certified Master Auto Technician